Training your staff is important, not only for your business success, but also for their own personal gain. However, many business owners offer training in order to improve their B-BBEE ratings, which can help to build a business and its reputation. You will also find that, if you are a B2B company, your relationships improve as your B-BBEE rating does.
If you are interested in offering qualifications to boost your B-BBEE scorecard, you might be finding it difficult to figure out where to even start. Below are just some of the qualifications you can offer your staff that will benefit you both.
Administrative tasks are the bane of every business owner’s existence, so why not train your staff to undertake these tasks with accuracy and efficiency. Business administration qualifications also contribute to improving your B-BBEE scorecard, as they allow your staff to work their way towards a National Certificate in Business Administration Services: NQF Level 5.
Your employees will learn how to manage records accurately, how to communicate clearly in both written and verbal communication, how to solve problems effectively as well as gather some much-needed financial and bookkeeping knowledge. If you want help in running your business effectively, a business administration course is the best option for you.
One of the best qualifications you can offer to boost your B-BBEE scorecard is a generic management qualification. Courses for team leaders, or for potential leaders, shows that you are serious about helping your employees develop their skills, and will help to raise your company’s B-BBee level.
In a generic management course, your employees will learn how to initiate, develop, implement and evaluate operational strategies and projects. This is highly valuable if you have several departments that need guidance on difficult projects. They will also learn how to manage projects successfully as well as how to communicate effectively. Having a manager who can deal with stress and who can understand clients’ needs is crucial to any successful business.
Contact centre support
Another course which will help to boost your B-BBEE scorecard is call centre support or contact centre support. This course will help your staff to reach a Contact Centre National Certificate at NQF Level 2, which will help them to develop the skills they need to improve their productivity and efficacy.
A contact centre support qualification will teach your staff how to deal with customers on the phone in a polite and effective manner, which can also help you to boost business. It will also teach them how to gather and enter data into reports and spreadsheets, an effective tool for your marketing team to tap into. For entry-level workers, this qualification will also improve their chances of moving up the corporate ladder.
New venture creation
Now, this might sound like a confusing qualification to give your staff but it will, in fact, improve your business as well as boost your B-BBEE scorecard. A new venture creation course will provide your staff with the ability to identify, develop and manage a new venture within your business.
The ability to think creatively and manage this new project will help your staff to understand your business better. They will be able to bring in more revenue for your business by finding new ventures and projects to invest in, and their management skills will improve too. They will also develop an understanding of basic economics within a market economy, a skill that can help them to succeed in whatever industry they choose.
The world is becoming digital, and your employees will need to keep up with the trends. Sending your staff for computer training will not only benefit them by introducing them to new skills but will improve your B-BBEE scorecard as it is a skills development qualification.
Skills development qualifications are important to improving your rating but they also help your employees to grow and develop in your company. Computer training will teach them the basics of how to use a computer in daily life such as typing, sending and receiving emails and how to research on the internet. They will receive a qualification from the course which will help to improve their CV and which will reflect positively on you as an employer.
Skills development is key
The best way to boost your B-BBEE scorecard is to invest in skills development qualifications, such as induction training courses for team leaders and courses that improve your employees’ careers. These courses include generic management, business administration, new venture creation and even contact centre support. Whatever courses you choose to offer your staff, not only will your B-BBEE rating improve, but your business and your employees will thank you by growing tenfold and beating the competition.