How to control a security control room

Many businesses have a security control room, either on their premises or at another remote location. The benefit of having a security control room overlooking your business security is that it brings a sense of, well, security and safety to all those who work there or have invested in the company.

Other benefits besides peace of mind include monitoring and recording suspect activity in order to carry out the appropriate security procedure and to provide evidence in the event of a theft or liability claim. Security control rooms secure all the business assets from products to people and even the building itself. This level of security is incredibly valuable as long as you know how to properly implement and control it.

Here’s what you need to know about security control room requirements. Make sure your company’s control room is adequately equipped and ready to do the job.

The right design

Security control room design is an important aspect of the functioning of the room. First of all, you need to make sure that the control room space is large enough for all the equipment and for the comfort of the console operators. In the next section, we’ll be talking about all the equipment needed in the control room and that will prove to you why size matters.

The next design aspect has to do with lighting. Without the correct lighting, you run the risk of over-working control room operators’ eyes. There should be a controllable amount of natural light in the room and dimmable LED lights. You need to think about the light reflecting on the monitors and the visual comfort of the operator. There also needs to be insulation to block out some of the outside noise if the surrounding environment to the room is loud.

Next, we come to the design layout of the equipment itself and how there should always be a clear line of sight from desks to monitors, regardless of the operator’s location in the room. The video wall or bulk monitors need to be able to be seen from almost all angles without any obvious obstructions. And while we’re talking about the desks and workspace, it needs to be organised and free from clutter as far as possible. There will be plenty of wires, keyboards and controllers that need to be organised to free up the workspace and encourage a productive environment.

And then there are the few décor rules that need to be addressed. Lighting is one of them, which we’ve already discussed, and wall colour is another. There are certain colours that encourage alertness and aren’t a distraction from the task at hand. Neutral grey and cream colours are the better options and won’t add to the visual strain already set by the monitors.

The right equipment

Now, it’s not possible to have a security control room without the necessary control room equipment. You need to make sure that your console and its software are suited to your company and its security needs.

You need to consider whether you will have height adjustable consoles and workstations for your operators so they can alternate between sitting and standing throughout their, generally, 12-hour shift. The chairs and desks need to be ergonomically designed along with the setup of the keyboards and monitors.

The right equipment for a security control room won’t really be effective if ergonomics aren’t considered. Ergonomics is important in any workspace environment, which includes the control room. If not more so, considering the long shifts operators have to work and the fact that their job mainly consists of staring at and working with multiple monitors.

The right staff


Hiring for your security control room should be taken seriously. You’ll find that many security control room companies offer control room operator staff as part of the package. Or they will be able to recommend training qualifications which your security staff would need to complete.

It can be more than just looking at a screen all day and it’s a job that comes with a whole lot of responsibility. You need the right staff for your fully equipped and efficiently-designed security control room. People who will be able to handle the shift schedule (which should also be designed with productivity in mind), who are able to handle and control a security situation and who are capable of documenting necessary data.

A security control room is exactly what your company needs in order to be efficient and effective. Knowing that there are security measures in place and people (literally) watching over you is comforting and frees your mind from fear to let you focus on work.

If you already have one, make sure it’s got everything it needs. And if you don’t have one yet, well, it’s about time to start investing in one. You now have all the necessary information to ensure both quality and success in controlling your security control room, after all.